Last updated: 11/2025
Thank you for shopping with Scoops Mystery Boxes!
We want you (and your gift recipients) to be completely happy with your purchase. If something isn’t right, we’re here to help.
To be eligible for a return, please ensure that:
Your item was purchased within the last [30] days.
The item is unused, in its original packaging, and in the same condition that you received it.
You have a receipt or proof of purchase (for gifts, a gift receipt is accepted).
Non-returnable items include:
Personalized or custom-made products
Perishable goods (e.g., food items, flowers)
Gift cards or digital downloads
Sale or clearance items (unless faulty)
To initiate a return, please contact us at [your email address] or call [your phone number] with:
Your order number or proof of purchase
The item(s) you wish to return
The reason for the return
We’ll provide you with instructions on where and how to send your item back.
Please do not send items back without first contacting us.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance — we can’t guarantee that we will receive your returned item.
If the return is due to a mistake on our part (wrong item sent, damaged item, etc.), we’ll cover all return shipping costs.
Once we receive and inspect your returned item, we’ll notify you via email whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note:
Original shipping costs are non-refundable (unless the item was defective or incorrect).
If your return is not approved (e.g., product shows signs of use), we will notify you and return the item to you at your expense.
If you would like to exchange an item for a different style, size, or color, please contact us first.
The fastest way to ensure you get what you want is to return the item and then make a new purchase once your refund is processed.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once we receive the item.
If the gift giver did not mark the order as a gift, the refund will be issued to the original purchaser.
If your item arrives damaged or defective, please contact us within 7 days of delivery with:
Your order number
A brief description of the issue
Clear photos of the damage
We’ll arrange for a replacement or a full refund at no cost to you.
If you have any questions about our Refund and Returns Policy, please contact us:
📧 Email: [about.scoops@gmail.com]
📞 Phone: +27 67 511 9522