Shipping policy

  • Processing time: Orders are processed within 4 business days.
  • Domestic (South Africa): Estimated delivery 2-3 business days via Internet Express. Shipping rates calculated at checkout.
  • International: We ship to [list of countries/regions]. Estimated delivery 5-10 business days. Duties and taxes are the responsibility of the customer.
  • Tracking: A tracking number will be emailed once your order has been dispatched.
  • Lost/damaged parcels: Contact us at mimi@scoopsmysteryboxes.co.za within 7 days of the expected delivery date.
  • Note on fragile/liquid items: We take no responsibility for damaged good after it has been handed over to courier, we take every action to ensure safe delivery.